Freight and Shipping

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Cotton Throw

TW-NE-016

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Freight Cap Program

FAQ's

Drop ship orders, international orders and closeout orders are excluded from the National Freight Cap Program.

Accessorial services (e.g., lift gate, inside delivery etc.) are NOT included in the National Freight Cap Program and will be charged to the customer.

High-Cost Freight Destinations – For delivery to high-cost freight destinations (restricted areas, remote locations) actual freight rates may apply. The following areas have been identified as high-cost freight destinations:

Domestic Islands Including Hawaii
New York City
Chicago Loop
Boston Metro Area
Washington DC Metro Area
Los Angeles Greater Downtown
San Francisco Peninsula
Alaska

Freight cap applies to the first shipment only. Back orders are shipped at normal freight rates unless the backorder amount also qualifies for a freight cap (e.g., backorder is over $1,000).

Freight and Shipping

Trade Freight Benefits

At Kavana Decor by The Import Collection, we believe freight should be as dependable as our design. Our shipping structure is built around clarity and consistency, providing region-based capped rates that make planning and fulfillment effortless for our wholesale partners.

Whether you’re ordering from California, the Southeast, or anywhere in between, our goal is to make delivery predictable and cost-effective. Each tier offers straightforward percentages based on order volume, ensuring you always know what to expect.

Our dedicated logistics team oversees every shipment with care—from the moment your order leaves our facility until it reaches your destination. We work closely with trusted carriers to deliver safely, efficiently, and on time.

Regional Freight Structure

Designed for clarity and predictability, our freight program is divided into six regions with capped percentages based on order volume and destination.

CALIFORNIA

Tier I • Orders From • $1,000 - $2,499 • 12%

Tier 2 • Orders Over $2,500 • 120/0

California

WEST

Tier 1 • Orders From $1,000–$2,499 • 17%

Tier 2 • Orders over $2,500 • 16%

Arizona • Idaho • Nevada • Oregon Utah • Washington • Wyoming

TOLA

Tier 1 - Orders From $1,000 - $2,499 • 21%

Tier 2 - Orders over $2,500 • 19%

Arkansas • Colorado • Kansas • Louisiana Missiouri • Montana • New Mexico Oklahoma • Texas

CENTRAL

Tier I - Orders From $1,000 - $2,499 • 24%

Tier2 - Orders Over $2,500 • 22%

Iowa • Illinois • Indiana • Michigan Minnesota • Nebraska • North Dakota • Ohio South Dakota • West Virginia

SOUTHEAST

Tier I - Orders From $1,000 - $2,499 •

Tier 2 - Orders Over $2,500 •

Alabama • Florida • Georgia • Kentucky Mississippi • North Carolina • South Carolina Tennessee . Virginia

NORTHEAST

Tier 1 - Orders From $1,000 - $2,499 • 320

Tier 2 - Orders Over $2,500 •

Delaware • Conneticuit • Maine • Maryland Massachusetts • New Hampshire • New Jersey New Yorke Pennsylvania • Rhode Island

High-Freight Destinations

Certain areas are considered high-cost freight destinations due to distance or limited carrier access. Freight caps do not apply to the following regions:

Hawaii • Alaska • Manhattan (NYC Metro) • Chicago Loop • Boston Metro Area • Washington D.C. Metro • Los Angeles Downtown • San Francisco Peninsula

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Reliable Freight, Thoughtful Service

At Kavana Decor by The Import Collection, we treat shipping as an extension of our brand experience. Our logistics team carefully manages each order from our warehouse to your door, coordinating with trusted carriers to help ensure timely, damage-free delivery. If you ever have questions about rates, timing, or special requirements, our team is here to help you plan with confidence.

Built on Taste. Refined by Time.

Since 1975, we’ve helped shape the spaces that shape how we live. Be the first to discover new collections, curated launches, and the evolving story of Kavana Decor.